Effective date: 11.1.2026
1. Product compliance
All of our CBD tinctures and CBD pet treats are made from hemp and meet the federal definition of hemp in effect on the date we ship, including federal limits on total THC per container. Each product is third-party lab tested with a Certificate of Analysis. We keep compliance records for every shipment as our carriers require.
2. Age requirement
You must be at least 21 years old to purchase from us. We may verify your age at checkout through a third-party service, and orders that cannot be verified will be canceled and refunded. Packages may require an adult (21+) signature at delivery.
3. Where we ship
We ship to street addresses in the United States, including APO/FPO/DPO addresses where carriers allow. Hemp and CBD laws vary by state and can change quickly. We do not ship to the following states or territories: Iowa, South Dakota, Nebraska, Idaho, and Kansas. We do not ship any product to a location where that product is prohibited by state or local law. If the law changes after you order, we may cancel your order and issue a full refund.
We do not currently ship internationally. Many countries treat CBD as a controlled substance, and import rules vary widely.
4. Processing time
Orders are processed within 1–2 business days (Monday–Friday, excluding federal holidays). Orders placed after 3:00 p.m. ET are processed the next business day. Age verification, address problems, or payment review can delay processing; we will email you if that happens.
5. Shipping methods and costs
Delivery times are estimates, not guarantees. Carrier delays, weather, and holidays can extend them. We are not responsible for carrier delays, but we will help you track down any package.
6. Order tracking
You will receive a confirmation email with a tracking number when your order ships. If you have not received it within 4 business days of ordering, contact us at info@cannashine.co.
7. Packaging
Orders ship in plain, discreet packaging. Tinctures are sealed and padded to prevent leaks. Pet treats ship in sealed, food-safe packaging. Products may be affected by extreme heat; please bring packages indoors promptly.
8. Lost, stolen, or damaged packages
- Damaged or leaking: Email info@cannashine.co within 7 days of delivery with your order number and a photo of the item and packaging. We will send a replacement or a refund.
- Lost in transit: If tracking shows no movement for 7 business days, contact us and we will open a claim with the carrier and send a replacement or refund once the claim is resolved.
- Marked delivered but not received: Check with neighbors and your building’s mail area, and wait 48 hours, as carriers sometimes mark packages early. Then contact us and we will file a carrier claim. We are not responsible for packages stolen after confirmed delivery to the address provided, but we will work with you case by case.
9. Incorrect addresses and returned packages
Please double-check your shipping address. We cannot change an address after an order ships. If a package is returned to us because of an incorrect or incomplete address, a failed age-verified delivery, or a refused delivery, we will refund the product cost minus original shipping and a reship fee of $[X.XX], or reship it once you pay the new shipping cost.
10. A note on pet products
Our CBD pet treats are intended for dogs and cats only and are not intended to diagnose, treat, cure, or prevent any disease. They have not been evaluated or approved by the U.S. Food and Drug Administration. Talk with your veterinarian before giving CBD to your pet, especially if your pet takes medication. Keep all products out of reach of children and pets.
11. Returns and refunds
For return eligibility and refunds, see our Refund Policy link. For safety reasons, we cannot accept returns of opened ingestible products.
12. Contact us
Cannashine Canineshine · 170 S Huron Rd Linwood, MI 48634· info@cannashine.co