Privacy Policy

Effective date: 11.1.2026

S&S Holistic Services LLC, DBA Cannashine Canineshine respects your privacy. This Privacy Policy explains what personal information we collect when you visit cannashine.co canineshine.co or buy from us, how we use and share it, and the choices you have. We do not sell your personal information.

1. Information we collect

Category

Examples

Source

Contact and account

Name, email, phone, shipping and billing address, password

You

Age verification

Date of birth; verification result from our age-verification provider

You and our provider

Orders

Products purchased, order history, reviews, support messages

You

Payment

Card details are collected and stored by our payment processor; we receive only a token, card type, and last four digits

Payment processor

Device and usage

IP address, browser type, pages viewed, referring site, cookie identifiers

Automatically, through cookies
and similar tools

2. How we use your information

  • Process, ship, and track your orders, and handle returns and refunds
  • Verify that you are at least 21 and that we may legally ship to your address
  • Prevent fraud and protect the security of our site
  • Respond to questions and provide customer support
  • Send order updates and, if you opt in, marketing emails or texts
  • Improve our website, products, and services
  • Comply with legal obligations, including carrier and hemp compliance recordkeeping

3. How we share your information

We share personal information only as needed to run our business:

  • Service providers that act on our behalf, such as our e-commerce platform, payment processor, age-verification service, shipping carriers and fulfillment partners, email and SMS providers, and website hosting and analytics. They may use your information only to provide services to us.
  • Legal and safety reasons, when required by law, subpoena, or regulator request, or to protect our rights, customers, or others.
  • Business transfers, if we are involved in a merger, acquisition, or sale of assets.

We do not sell your personal information or share it with third parties for their own marketing.

4. Cookies and analytics

We use cookies and similar technologies to keep your cart working, remember preferences, and understand how visitors use our site. You can block or delete cookies in your browser settings, though some site features may not work. Where required by law, we will ask for your consent before setting non-essential cookies and will honor Global Privacy Control (GPC) browser signals as an opt-out.

5. Email and text messages

We send marketing emails only if you sign up, and every email includes an unsubscribe link. If you opt in to text messages, you agree to receive recurring automated marketing texts at the number you provide; consent is not a condition of purchase. Message and data rates may apply. Reply STOP to opt out or HELP for help. We do not share your mobile number or SMS opt-in consent with third parties for their marketing.

6. Age requirements and children’s privacy

Our products are for adults 21 and older. We do not knowingly collect personal information from anyone under 21 for purchases, and we do not knowingly collect any information from children under 13. If you believe a minor has given us information, contact us and we will delete it.

7. Health-related information

We sell wellness products, and some laws treat purchase history for such products as health-related data. We use your purchase history only to fulfill orders, provide support, and, if you opt in, send relevant offers. We do not sell it, and we do not use it for targeted advertising on other websites without your consent. Please do not send us medical records or detailed health information about yourself or your pet.

8. How long we keep information

We keep personal information as long as needed for the purposes above. Order and shipping records are kept for the appropriate years to meet tax, carrier, and hemp compliance requirements. Marketing data is kept until you unsubscribe or ask us to delete it.

9. How we protect information

We use reasonable administrative, technical, and physical safeguards, including encrypted (HTTPS) connections and a PCI-compliant payment processor. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

10. Your privacy rights

Depending on where you live, you may have the right to:

  • Know what personal information we have about you and get a copy
  • Correct inaccurate information
  • Delete your information, subject to legal exceptions
  • Opt out of targeted advertising, sale, or profiling
  • Withdraw consent you have given us
  • Appeal our decision if we deny your request

Residents of states with comprehensive privacy laws, such as California, Colorado, Connecticut, Virginia, and others, have these rights under state law; we extend them to all U.S. customers. To make a request, email info@cannashine.co with the subject line “Privacy Request”. We will verify your identity before acting and respond within 45 days. You may use an authorized agent. We will not discriminate against you for exercising your rights.

11. Third-party links

Our site may link to other websites, such as lab COA portals or social media. We are not responsible for their privacy practices.

12. Changes to this policy

We may update this policy from time to time. We will post the new version here with a new effective date and, for material changes, notify you by email or a notice on our site.